The transformative model of mediation ‘…embraces a different set of values from the individualistic problem-solving approach enshrined in other models…’ of mediation (Spencer, D. and Hardy, S, 2009; pp 167) and hence allows the parties to transform themselves by defining problems and goals in their own terms. By working to identify solutions, or even deciding to not resolve a conflict, parties become empowered. They usually also come to recognise the views of the other party in the process.
In matters where people may have to continue to communicate for years in relation to the ongoing concern such as bringing up children, then this potential to change can have a lasting and transformative effect.
Reference: Spencer, D. and Hardy, S, 2009: Dispute Resolution an Australia: cases, commentary and materials, 2nd Edition, Thomson Reuters, Sydney.