The transformative approach to mediation proposes that mediation can effect much deeper changes in people and their interpersonal relationships, beyond just remedying a short-term problem. Mediation in this context may foster qualitative transformation as opposed to what is termed undue emphasis on the goal of settlement.
What this means is that ‘mediations greatest value (may) lie in its potential not only to find solutions to people’s problems but to change people themselves for the better, in the very midst of conflict’ (Bush and Folger, 2004). Mediation possesses therefore has the power to change how people behave not only toward their adversary in a particular conflict, but also in their day-to-day lives thereafter.
Reference: Bush, R A. Baruch and Folger, J P., 2004: The Promise of Mediation: The Transformative Approach to Conflict, 2nd ed. San Francisco: Jossey-Bass Publishers.