The therapeutic map used in Impact Therapy

The RCFFC therapeutic map (Rapport, Contract, Focus, Funnel and Close) used in Impact Therapy is closely related the problem-solving model used in facilitative mediation with the main difference being that the Facilitative or Problem-solving model is primarily focused on solving a problem by obtaining a settlement.

The process is designed to assist the parties to work toward that goal which is often outlined for the parties at the opening of the mediation.

Facilitative mediators often try to keep the parties moving forward, encouraging them to move from one stage to the next as quickly as possible and using a deadline as an inducement to come to an agreement.

Facilitative mediators tend to discourage emotions that might escalate anger and thus prevent a settlement or can make progress more difficult. Non-negotiable items are often diverted, while parties are encouraged to focus on negotiable interests and encouraged to focus on what they want in the future, and to develop ways in which their interests can be met.

Transformative mediators on the other hand, work very differently. They explain in the opening statement that mediation provides a forum for the parties to talk about their problem with the mediator, a neutral third party present. It is explained that this can be helpful for clarifying the nature of the problem from both parties’ points of view. Bush and Folger describe the mediator’s job as “following the parties around.” The mediator follows the parties’ lead and then helps them clarify for themselves and the other, what their real concerns are and how they want to see them addressed.

Sometimes, recognition by the other is all that is really needed to reach mutual satisfaction. Usually, transformative mediators will work with the parties to develop goals, ground rules, and a process they want to use.

More on Acceptance and Commitment Therapy (ACT) next week.


  • Hayes, S. C., Pistorello, J. & Levin, M. (2012). Acceptance and Commitment Therapy as a unified model of behavior change. The Counseling Psychologist, The Counseling Psychologist, 40,;”>976-1002.
  • Hayes, S. C. & Smith, S. (2005). Get out of your mind and into your life.

Do you need help with issue or problem? Our approach helps gain clarity about your goals, resources, options or preferences and then assistance to make ‘clear and deliberate decisions.’

Tune in for more tips next week… or contact me Shane Smith @ or @


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